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Everything you need to know about Positive Charge. Use the links below to skip to a section.

1. About Positive Charge
2. Billing & Membership
3. Technical Support
4. Contact Us


 

1. About Positive Charge

 

Q: How is what Positive Charge do different to other products which are out there?

A: Our focus is on providing practical demonstrations of chemistry in a way that is clear, interesting, engaging and tightly focused on the GCSE syllabus.  But, although video is at the heart of what we offer, we recognise the value of allowing students to create a bespoke experience by offering supporting functionality, such as Progress Tracking, Personalised Playlists, written supporting notes, webinars and other facilities.

 

Q: Why would a student benefit from subscribing to the Positive Charge package?

A: There are several key benefits to students.

The new GCSE syllabus is assessed purely on student’s performance in the exams at the end of year 11.  That means a lot of revision. Our package can help support students at this important time.

Furthermore, understanding the purpose, process and outcomes of practical experiments is an important component of both the current and new syllabus.  Students may miss demonstrations in class, not be able to see clearly, not fully understand or just feel that it is so interesting they want to see it again.

Our package can provide supplementary reinforcement, clarification and, quite possibly, additional detail and information.  It can help a student keep up to date or ahead of the game as they progress through the two-year course meaning they are better prepared as the time of the exam approaches.

 

Q: How are Positive Charge qualified to produce an effective study support package?

A: We have a combination of skills.  We have in our team teachers who are hand picked and are both great communicators and subject matter experts – both in terms of Chemistry and the requirements of the GCSE exam boards.

We also have in the team professional communicators, video experts, web developers.

And, just to make sure, we have extensively researched to find out what people want and what is needed to meet their desires and ambitions.

 

Q: Is Positive Charge really exam board specific? How does this work?

A: Yes, Positive Charge is entirely exam board specific. Our videos are designed with all major UK exam boards in mind. Simply pick your exam board when you sign up and the Positive Charge site will automatically filter the episodes and playlists that are relevant to you and the content of your course. This means that you’ll only be shown videos specific to you and what you need to know.

Don’t know your exam board? Select ‘Other’ on signup and you’ll be shown a curated selection of Positive Charge videos relevant to all the major UK exam boards.

Remember you can always change your exam board selection in your user dashboard. By logging in and heading to Profile/Dashboard > Edit Profile and selecting a different exam board from the drop down.

Positive Charge will always remember your chosen exam board each time you log in.

 

Q: I have heard there is a new syllabus for GCSE Sciences. Does Positive Charge work for this?

A: Absolutely, Positive Charge was designed from the ground up for compatibility with the latest syllabus for GCSE Sciences.

The new syllabus for GCSE Sciences from 2016 and for first examination in 2018 is exactly what Positive Charge is for. Because of the latest refresh of the syllabus, Positive Charge will be one of the first complete revision and learning resources built specifically for the new syllabus.

Have your GCSE exams in May/June 2017?

Positive Charge is still a fantastic resource for you. Whilst you’re still being examined on the old spec simply select ‘Old Spec’ in the exam board drop down and Positive Charge will filter the exam board playlists so they’re specific to the old spec!

 

Q: Are the presenters on Positive Charge all qualified teachers?

A: All the presenters that feature on Positive Charge are qualified teachers and have received a QTS (Qualified Teacher Status) in the UK. They are all subject specialists and teach only their areas of expertise ensuring that the quality of teaching and their knowledge of the topics is second to none.

In addition, our teachers go through a rigorous vetting and selection process before they join the Positive Charge team.

If you would like to find out more about our teachers, please see Meet the teachers.

 

Q: I’m a qualified teacher. Can I teach on Positive Charge?

A: Absolutely! We are always keen to hear from teachers interested in joining our team. Whether you’re a science teacher or otherwise we’d love to hear from you and hear your thoughts about our product. Send us an email at: hello@positive-charge.co.uk to get the ball rolling.

 

Q: I’m not a teacher, how can I get involved with Positive Charge?

A: Want to join our team? Are you a creative professional who feels they’ve got something to offer? Have a creative idea or want Positive Charge to do an episode on your interesting scientific idea? Send us an email at: hello@positive-charge.co.uk

 

Q: Can Positive Charge do an episode on my interesting scientific business/place of work?

A: We would love for you to get in touch with us to discuss any ideas you have about featuring your interesting science based business or place of work in a video. At Positive Charge we feel strongly about exposing GCSE students to aspects of science in industry that they otherwise might not get to see, so contact us at: hello@positive-charge.co.uk to discuss.

 

Q: What’s the deal with the notes?

A: We think our videos are great but, we want to offer you more. That’s where the notes come in. In conjunction with every Positive Charge episode, we include a downloadable and printable copy of summary notes. These are designed to be easy to read and understand and are distributed in PDF format for easy viewing on a variety of devices. We hope that using these revision notes in conjunction with the videos will help you get the most out of your Positive Charge learning experience.

 

Q: Do you plan on offering the two other sciences in addition to Chemistry?

A: Absolutely! Our goal is to offer engaging Positive Charge videos and course notes for all three sciences at GCSE. However, doing this is no easy feat, each subject contains over 70 videos worth of content! This makes producing Positive Charge a time consuming but rewarding challenge. That is why we’re working as hard as possible with our team of tutors to bring you the other two sciences as soon as possible – watch this space!

Join our newsletter for the latest updates, news and tips from Positive Charge.

 

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2. Billing & Membership

 

Q: I want to purchase Positive Charge. How do I do this?

A: Excellent! That is great news, it is very easy to subscribe to Positive Charge, we offer two plans, a monthly reoccurring plan and a six months reoccurring plan. Both of these plans are rolling charges, however, you can unsubscribe at any time easily through your dashboard and your subscription will continue until the period end and then not renew.

For example, want to try Positive Charge for 6 months?  Subscribe to our Six Months Plan and then unsubscribe, you will retain your subscription for the six months and then at the end of those six months your plan will not renew. Your account will revert back to a free account at the point and you will not be charged any further.

Or, do you want to try for only a month? Subscribe to our Monthly Plan and then unsubscribe. You’ll retain your subscription for the rest of the subscription period and then your account will revert back to a free account and you will not be charged further.

 

Q: I wish to unsubscribe from Positive Charge, how can I do this?

A: We’re sad to see you go, if you’ve had a technical issue with Positive Charge or we’ve done something wrong, we’re very sorry. Please email us at: support@positive-charge.co.uk and we will see if we can put it right.

Whilst logged in head to Dashboard > Manage Account > and select the cross next to the package you wish to unsubscribe from.

You will receive email confirmation of your cancellation and your subscription will continue until the period end at which point your account will revert back to a free account with access to only our free videos.

 

Q: I need to update my billing details; how can I do this?

A: We do our best to ensure your billing details are always up to date, we even send you email reminders if the payment card we have on file is due to expire.

Sometimes, however, you might just want to change your payment method. If so, login and head to Profile/Dashboard > Manage Card. It really is that easy. If you’re already logged in, you can skip right there by clicking this direct link: Manage Card.

 

Q: Where can I find a receipt or invoice for my Positive Charge subscription?

A: Each time we take a payment from you for a Positive Charge subscription we email you a receipt confirming this payment to the email address you’ve registered with us. We also issue you an invoice for this payment which can be found when logged in at Profile/Dashboard > Billing History. If logged in you can also follow this direct link: Billing History

 

Q: I would like to change my password for Positive Charge.

A: This simple operation can be carried out straight from your user dashboard. Simply login with your existing password and head to your Profile/Dashboard > Edit Profile. Fill in your new desired password and select Update. Alternatively, if you’re already logged in you can use this direct link: Edit Profile

 

Q: I have forgotten my password for my Positive Charge account, what can I do?

A: If you’ve forgotten your password, this isn’t a problem, on our Login page select ‘Forgotten Password?’ (you can also use this direct link to our ‘Forgotten Password’ form) and enter the email address you used when you registered with Positive Charge. You will then receive an email to that address with instructions on how you can reset your password.

Still having trouble accessing your Positive Charge account? Contact us at: support@positive-charge.co.uk

 

Q: My school would love to access Positive Charge. Do you offer a multi-user license?

A:  Absolutely! We would love to hear from you. Our multi-user packages are created and sold on a bespoke basis so please get in touch with us at: hello@positive-charge.co.uk

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3. Technical Support

 

Q: I would like to change my password for Positive Charge.

A: This simple operation can be carried out straight from your user dashboard. Simply login with your existing password and head to your Profile/Dashboard > Edit Profile. Fill in your new desired password and select Update. Alternatively, if you’re already logged in you can use this direct link: Edit Profile

 

Q: I have forgotten my password for my Positive Charge account, what can I do?

A: If you’ve forgotten your password, this isn’t a problem, on our Login page select ‘Forgotten Password?’ (you can also use this direct link to our ‘Forgotten Password’ form) and enter the email address you used when you registered with Positive Charge. You will then receive an email to that address with instructions on how you can reset your password.

Still having trouble accessing your Positive Charge account? Contact us at: support@positive-charge.co.uk

 

Q: How can I add a profile picture to my Positive Charge account?

A: We use the free third party service Gravatar to implement profile pictures on Positive Charge. Gravatar works by matching your Gravata registered email address with the address you’ve used to register with Positive Charge. You can add a profile picture by signing up for Gravatar (it’s free) and uploading your desired profile picture there. Ensure you use the same email address for your Gravatar account as you did when signing up for Positive Charge. Once complete you should soon see your new profile pic appearing in Positive Charge.

Please note the uploading and use of a profile picture are governed by our terms of use and our acceptable use policy.

 

Q: I’ve noticed you talk a lot about 4K, what is this and what does it mean for me?

A: We’re glad you’ve asked, 4K Ultra High Definition is the latest standard in high definition video and it’s what we shoot, edit and distribute Positive Charge in. This gives you the best opportunity to see up close and in the greatest detail possible the science we wish to convey with Positive Charge. Apart from being there, we feel it’s the next best thing.

 

Q: So your videos are in 4K how can I play that on my PC from 2005?

A: Whilst our videos are uploaded and distributed in 4K they’re actually available for streaming in over 20 different resolutions and bitrates each. The service we use to stream our videos will automatically detect the capabilities of the device and the connection speed you’ve accessed Positive Charge with and serve you the best available version of your chosen video. This ensures you get crystal clear, buffer free playback every time, regardless of your device and network conditions.

Network conditions changing during streaming? Adaptive bitrate technology will scale the bitrate of the stream you’re watching to account for the change!

 

Q: Will Positive Charge track my progress as I watch videos?

A: Yes, Positive Charge tracks your progress as you complete videos within both playlists and subjects. Visiting a subject page, you can see various progress bars showing your percentage completion both individually per playlist and overall. You’ll also see a green tick next to your completed videos easily showing you what videos you have left to complete!

 

Q: Can I watch Positive Charge videos on my mobile device?

A: Absolutely, our website and videos will work great on a mobile device regardless of whether you’re at home and connected to WiFi or if you’re out and about and using 4G.

In addition, the version of each video streamed to a mobile device is of a lower resolution and bitrate than that streamed to a computer or tablet. This lower bitrate means less data usage if you do choose to watch via 4G – fantastic!

 

Q: What format are the Positive Charge notes in? How can I view them?

A: Our notes are in PDF (Portable Document Format) for easy viewing on a variety of devices. Most desktop browsers have good built-in support for PDF document viewing and most mobile devices will have some form of a PDF reader. Chances are if you can watch Positive Charge videos and access our website on your device, you can download and view our notes.

Still having trouble viewing the PDFs on a PC or Mac? Try opening them in Adobe Acrobat Reader.

 

Get Adobe Acrobat Reader

 

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Can’t find what you’re looking for? Contact us!